Privacy Policy

Introduction

Welcome to Estuary Auto Spa. This Privacy Policy describes how we collect, use, process, and disclose your information in connection with your access to and use of our online platform and the services we offer (Premium exterior wash, interior vacuuming, tire shine, waxing, ceramic coating, paint correction, engine bay cleaning, headlight restoration, leather conditioning). We are committed to protecting your privacy and handling your data in an open and transparent manner, in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and Singapore's Personal Data Protection Act (PDPA).

Information We Collect

When you interact with our site or use our services, we may collect various types of information, including:

• Information you provide directly to us: This may include your name, contact details (such as phone number), vehicle make and model, service preferences, and any other information you voluntarily provide when making an inquiry, booking a service, or engaging with our customer support.
• Automatically collected information: When you visit our online platform, we may automatically collect certain information about your device and your usage patterns. This can include your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits. This information helps us improve our site and tailor your experience.

How We Use Your Information

We use the information we collect for the following purposes:

• To provide and manage the car wash and detailing services you request.
• To communicate with you regarding your bookings, appointments, and service inquiries.
• To improve our services and online platform based on your feedback and usage patterns.
• For internal record keeping and administrative purposes.
• To comply with legal obligations and respond to lawful requests from public authorities.

Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties without your consent, except as described below:

• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our online platform, conducting our business, or providing services to you (e.g., scheduling platforms, payment processors). These parties are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).

Data Security

We implement a variety of security measures to maintain the safety of your personal information when you place a booking or submit your personal information. We strive to protect your data with appropriate technical and organizational measures.

Your Data Protection Rights

Depending on your location and subject to applicable laws, you may have the following rights regarding your personal data:

• The right to access the personal data we hold about you.
• The right to request correction of inaccurate personal data.
• The right to request erasure of your personal data under certain conditions.
• The right to object to the processing of your personal data.
• The right to withdraw consent at any time where we rely on consent to process your personal data.

To exercise any of these rights, please contact us using the details provided below.

Third-Party Links

Our online platform may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: